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Responsible gambling at Caswino Casino: your call, your limit

Play from 18+ only, knowing that deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion are in every Caswino Casino account.

Set my limit
At a glance

Responsible gambling, the essentials

Caswino Casino keeps its rules and its help lines open in the same place, without hidden corners.

ItemDetails
Minimum age18+
LicenseMGA/B2C/518/2019
National registerBetStop
Gambling helpline1800 858 858
Limit questions[email protected]
Your controls

What you gain from the controls in your account

Caswino Casino puts each of these controls where you can reach it, without a request by email.

Spend ceiling

A deposit limit caps what can come off your card or wallet into play. Switch it on the day you join, before the first loss teaches you a number.

Losses stopped early

Loss limits count what a session or a period takes from you. Choose one while you are calm, so a rough night has a floor built in.

Awareness of time

Session time reminders nudge you when an hour or a chosen stretch has passed. Turn them on if games tend to pull you past your plan.

Step out for a while

Cooling-off periods put a break on your account for a set span. Choose one when you notice your play is driven more by habit than by fun.

A closed door

Self-exclusion locks you out of your Caswino Casino account for the period you pick. Use it when gambling has stopped being a pastime you can leave.

Five quick steps

Setting a limit: five short steps

It takes a few minutes, and no one at the tables needs to know.

  1. 1

    Signed in and settled

    Sign in to Caswino Casino with your email address, then open the profile menu from your account area and check you are in the right account.

  2. 2

    Your control panel

    Look for the limits or responsible play section inside the profile. Everything you need sits there, from money ceilings to time warnings.

  3. 3

    Deposit, loss or clock

    Pick the kind of limit you want: money coming in, money lost, or time at the tables. You can add more than one kind if it suits you.

  4. 4

    A figure for the week

    Enter the amount or the time, then choose whether it applies per day, per week or per month. Check the figure twice before you save it.

  5. 5

    Done, and visible

    Confirm the change and look for the saved value in your account so you know it is active. Save the screen if you like a record of it.

Protection that stays

Control over how long you stay away

At Caswino Casino, stepping back is built into your account, not bolted on afterwards.

Short cooling-off window
At the moment play starts to feel heavy, open the account and switch on a cooling-off period, a short window of hours or days away from the tables. Your balance stays where it is, but the games close until the window ends.
From pause to full closure
When a pause no longer feels like enough, self-exclusion closes your account for a long stretch, with no deposits, no games and no early release. Our support team, on live chat at any hour, starts it on request.
BetStop, the national list
BetStop, the national register run by the Australian Government, starts at three months and can run for a lifetime, and cannot be shortened; apply online in about five minutes. Once you are registered, licensed providers here cannot take your bets and marketing stops. betstop.gov.au
Free, private support

Who can you talk to today?

On the evening the losses start to feel like a pattern, these services are free and private.

National Gambling Helpline

Free counselling answers at any hour, every day of the year: online chat, email, self-help tools, and a directory of local services. Nothing you say leaves the call. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings run across Australia, where people who gamble, and relatives who want to understand, sit with others facing the same thing and speak openly. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, weekdays 9:30 to 16:30, helps players and relatives build a plan and face creditors without panic. ndh.org.au

When fun wears off

Is play still the fun part?

Catching the pattern early costs nothing but honesty; leaving it longer usually costs more than money. Switching on a deposit limit or a short pause is the first step, and it is there to use before the next session.
Signs worth saying out loud
If two or three of these sound familiar, the brakes are worth applying now.
  • You play past the limit you set
  • Chasing a loss well after midnight
  • Hiding sessions from your partner
  • Borrowing money to keep playing
  • Telling yourself one more spin will fix it
  • Sleep and work slipping because of play
  • The fun has gone but you keep logging in
Under-18 protection

Closing the door on underage play and opening one for relatives

The worry most families carry is that nobody checks, and nobody will listen.

Get your documents ready
Registration stops anyone under 18, and photo ID plus proof of address are reviewed before a first withdrawal leaves. Should a household member look older than they are, the check still catches them before money moves.
When the family phone is passed around
At the moment a shared tablet or laptop is handed around, a blocking tool installed on that device keeps gambling sites out of reach. Pick one for every device in the house, not just the newest phone.
Support for partners and friends
By the time a partner or friend notices money going quiet, a calm conversation without blame does more than an argument. The National Gambling Helpline on 1800 858 858 advises relatives as well as players, any hour of any day.
Limits and exclusion, answered

Limits, pauses and closing up

Can I raise my deposit limit again later on?
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Yes, once you are ready, the way back runs through the same account section where the cap was first set. Look for the limits area after you sign in and choose a new amount and timeframe. It stays where you put it, so you always know what is coming.
Does excluding myself here block other gambling sites too?
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No, a self-exclusion taken inside our account covers Caswino Casino alone. For a block that reaches every licensed wagering provider in Australia, BetStop is the national register, run by the Australian Government, and a single sign-up covers your name for the whole period you pick.
Can I undo a self-exclusion before the period runs out?
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No, the period you chose stands for its whole length, which is the point of a firm break. Our team cannot shorten it, and BetStop registrations follow the same rule, with a statutory declaration needed before any early cancellation is considered.
Where do I set a limit on my phone?
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The mobile version carries the very same account section as the desktop site, so nothing is missing when you play small-screen. After signing in, open the limits area and pick your amount and timeframe. It saves the moment you confirm, and your phone reflects it on the next login.
Why does the casino need to check my age?
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Age checks exist because play here is strictly for adults of 18 and over, and nobody younger should be anywhere near a real-money table. We ask for a photo ID before you withdraw, which keeps the door shut for minors. It is a legal duty, not a formality.
How do I shut my account permanently?
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Send a written request to our support team at [email protected], and state clearly that you want the account closed rather than paused. They confirm the closure, and any remaining balance is handled with you. One account per person is the rule here, so a closed account is never reopened quietly.