Caswino Casino identity check, explained
Every licensed casino checks who you are, and ours clears the file in about 67 hours.
What do you need to know about the check?
We keep the file work tight, so the team reviewing yours has all six answers ready.
Who checks
Caswino Limited
Under which license
Malta Gaming Authority, MGA/B2C/518/2019
How long
about 67 hours
When it is mandatory
at the latest before the first withdrawal
Where to send questions
Minimum age checked
18+
Send a file that clears first time
Follow these five moves and your file is unlikely to come back for a second look.
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1
Where is the documents area?
Open your profile and look for the documents area, where each upload slot is named after the paper it wants. Read the slot name before you pick a file.
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2
You are holding your ID up
Take a photo of your photo ID with all four corners inside the frame and no glare across the text. Scans and phone shots both work, as long as nothing is cropped.
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3
Send the whole page
Upload proof of address dated within the last three months, showing your name and the address you gave us. A bill or bank letter with a full page beats a folded corner.
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4
Proof tied to your deposit
Add payment method confirmation for the card or wallet you used, with your name visible and the middle digits hidden. Screenshots from your banking app are fine.
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5
You are waiting on the reply
Check the review status in your account rather than sending the same file twice, and keep an eye on your inbox for one clear request if anything is missing.
The papers behind the check
Most files stall on a dark photo or a cropped page, and this list removes both.
Photo ID
| Document | Confirms | Must show |
|---|---|---|
| Confirms | your name, face and date of birth | |
| Must show | all four corners, clear text, no glare |
Proof of address
| Document | Confirms | Must show |
|---|---|---|
| Confirms | where you actually live | |
| Must show | your name, full address, recent date |
Payment method confirmation
| Document | Confirms | Must show |
|---|---|---|
| Confirms | the card or wallet is yours | |
| Must show | your name and the last digits |
Photo ID
| Document | Confirms | Must show |
|---|---|---|
| Confirms | the same person holds the document | |
| Must show | your face and the ID in one shot |
Why did your document bounce back?
Four repeat offenders slow the queue, and each one has a quick fix you control.
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1
A dated copy that lands first time
Banks print statements on a rolling cycle, so a copy older than the last few months tells reviewers nothing about where you live now. Send a fresher one. Pull this month's statement from your banking app; Order a utility bill dated within the last quarter
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2
Expired last month, accepted this month
A licence or passport past its expiry date is void, so it cannot confirm who you are today, however clearly it scans. Renew before you send a new copy. Renew the document, then photograph the new one; Send the replacement from a current issue
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3
Half the card is missing
A glare strip across the number, a thumb over the expiry, or a corner cropped out gives reviewers a half-document they cannot accept. Shoot flat, in daylight. Lay the page flat on a dark table; Fit all four corners inside the frame
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4
One record, one spelling
The name on your casino profile has to match the ID exactly, including middle names and spelling, and the address has to match your proof. Ask support to align the record. Ask live chat to correct your profile spelling; Send the matching bill for the address you use
Prove where the money came from, then get paid
Caswino Casino runs this check as a condition of licence, never as a verdict on you.
- Recent payslips from your employer
- Bank statements in your name
- A tax notice showing income
- Proof of a pension or benefit
- Confirmation of a property or asset sale
Points where the check arrives
Caswino Casino ties the request to specific moments in your account, so you always know why it landed.
Before any money moves
Cashing out for the first time opens the full check, because that is the last point before money leaves. Expect photo ID, proof of address and confirmation of your payment method.
A higher deposit cap
Wanting to stake more than your current cap brings a fresh look, since a bigger spend has to be sustainable for you. Reviewers may ask for payslips or bank statements.
Whose card is this?
Adding a card, wallet or bank account that has not been seen before means confirming you control it. A screenshot or statement showing your name on that method covers it.
Correct your profile details
A nickname on your profile, a maiden name on a bill or a move to a new flat leaves the file inconsistent. Support can align your details, and a matching document settles it.