Caswino Casino support channels and hours
Reach Caswino Casino support by live chat, e-mail or phone, 24 hours a day, seven days a week, in English and four more languages.
Which channel gets you a person quickest?
This block shows which of the three channels fits your question and how fast each one replies.
Start a chat now
Best for a quick question you want settled in the moment: a person picks up in about three minutes, any hour of the day or night, all week.
Open chatCaswino Casino e-mail
Send detail that needs a paper trail, like a receipt or a screenshot, to [email protected]; replies land in roughly six hours, day or night.
Write to usA voice on the line
Talk it through on +61 2 8746 8356, timed for AEST; calls are answered in about two minutes when speaking beats typing, at any hour.
Call supportSorted from Australia, start to finish
After this block you will have the Australian phone number, the support hours in your own time zone, and where to turn if play stops being fun.
Reach us
| Detail | Here |
|---|---|
| Australian phone | +61 2 8746 8356 |
| Support time zone | AEST |
| Languages | English, German, Finnish, Norwegian, French |
| Support e-mail | [email protected] |
Supervision
| Detail | Here |
|---|---|
| Regulator and licence | Malta Gaming Authority, MGA/B2C/518/2019 |
Help
| Detail | Here |
|---|---|
| Gambling help | Gambling Help Online, Lifeline Australia, National Self-Exclusion Register |
Details worth keeping beside you
Useful the moment you open chat, dial the phone or start an e-mail and want it settled once.
You wrote to the wrong desk, so it sat unanswered
Reading this leaves you with the exact address for your subject, so your message skips the wrong desk.
Account
| Department | |
|---|---|
| Support and general questions | [email protected] |
| Document verification, KYC checks | [email protected] |
Money
| Department | |
|---|---|
| Deposits, withdrawals, payouts | [email protected] |
Other
| Department | |
|---|---|
| Complaints and escalations | [email protected] |
| Privacy and personal data | [email protected] |
| Business and partnerships | [email protected] |
Caswino Casino hours and typical reply times
Settles how long you wait on each of the three channels before you choose one.
Live chat
| Detail | Figure |
|---|---|
| Live chat hours | 24 hours a day, 7 days a week |
| Chat first reply | about 3 minutes |
| Time zone | AEST |
| Detail | Figure |
|---|---|
| E-mail address | [email protected] |
| E-mail reply | within 6 hours |
Phone
| Detail | Figure |
|---|---|
| Phone number | +61 2 8746 8356 |
| Phone wait | about 2 minutes |
Ask before you act, not after something breaks
Beyond the games sits a licensed company
Matches the patient way every desk here answers, because the same company signs each reply you receive.
Company
| Field | Detail |
|---|---|
| Legal name | Caswino Limited |
| Company number | 107282 (Anjouan) |
| Address | 171 Tower Road, Sliema, SLM 1605, Malta |
License
| Field | Detail |
|---|---|
| Regulator | Malta Gaming Authority |
| License number | MGA/B2C/518/2019 |
Written contact
| Field | Detail |
|---|---|
| Support e-mail | [email protected] |
Complaints climb until someone reads them
Follows the same unhurried route the desks take, so no complaint leaves the building before the company hears it.
-
1
Starting with one message
Write to the support desk with what went wrong and any reference you already hold. A first reply normally lands within 6 hours.
-
2
Caswino Casino logs it
Ask the agent for a complaint reference and keep it. That number follows your case through every desk, so nothing needs explaining twice.
-
3
Could a manager look again?
If the reply leaves you unsatisfied, request an internal review and say why. A senior team member examines the file before the company rules on it.
-
4
Caswino Casino has been reviewed
When the internal answer still falls short, you may take the case to the Malta Gaming Authority, the regulator named on this page, and hand them the reference.